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cannot save new document in library and start workflow

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I have a document library with a workflow and content type attached to it. When you select new, word is opened with the custom content type. When I save the file it says that this file is checked out and I have to check in when I want to do this it asked for the version, but I cannot checkin. We have several users, which are working without any problems on the samedocument library. it's just this user, which cannot save and start a new workflow.

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