Outlook - The path specified for the file SharePoint Lists PST is not valid

Some users are connecting via Citrix XenApp to Microsoft Server 2008 R2 and using Microsoft Office 2010 (14.0.7109.5000) SP2 MSO (14.0.7116.5000) - Microsoft Office Profressional Plus 2010 x86 version for their email.  Microsoft Exchange Server 2010 SP2 for email.

They are connected to Microsoft SharePoint 2010 SP2 August 2013 CU, via a SharePoint Calender; they have View permissions to the SharePoint calendar using Classic Mode permissions (Not Claims).  No permissions have / are changing on this SharePoint Calendar.  They connect to the SharePoint Calender to Outlook.

When they open up their Office Outlook client, they receive an error "Outlook Data File" "The path specified for the file \AppData\Local\Microsoft\Outlook\SharePoint Lists.pst is not valid." OK

They select OK and they get a window popping up with the option to try to find the SharePoint list.  "Create/Open Outlook Data File" (File name: 'SharePoint Lists') Open Cancel.  They select Cancel.

They are returned to their Outlook client "email." 

As an I.T. administrator and SharePoint Administrator, I had a remote session with them, using Bomgar software and I Go to File Menu, Account Settings, SharePoint Lists Tab but there is no list there so go to the Data Files tab and see SharePoint Lists listed.  Selecting it once, and clicking on Settings... button gives error message similar to the one above about PST not valid.

STRANGE in that, when you do that!  You can go to Home tab, Calendar (Ctrl+2), and see Other Calendars and now the SharePoint calendar that was supposed to be there before, but was just "empty!"  There was only the Other Calendars option but it didn't have any "sub" calendar item.

A similar issue is when Other Calendars is listed, and has a sub calendar listed, a SharePoint connected calendar.  You click on it and get "Microsoft Outlook" "The set of folders cannot be opened. The path specified for the file c:\Users\USERNAMEHERE\AppData\Local\Microsoft\Outlook\SharePoint Lists.pst is not valid."  OK

Click OK and go through the above steps to get the same result.  After going into Account Settings, Data Files, checking on the Settings... button, and receiving the error message, again mentioned above, and the prompt to Create/Open Outlook Data File, thgen I can go back into Account Settings, Data Files, and double click on the SharePoint Lists and instead of an error, the Outlook Data File comes up, with Change Password... Compact Now, Comment, Name, Filename, Format (Outlook Data File) OK Cancel.
Can go back to the Calendar (Ctrl+2) and Other Calendars, and the SharePoint Calendar "Sub calendar" will appear and operate as normal!  All was done was go into the Account settings and "check" on the "error."

Tried to delete the SharePoint Lists and close out and add it and then go back in, and it "worked" for a few days.  I later turned on Logging and for over 24 hours it was on for the user.  The user was not on forever.

In the Outlook Logging folder, from the users profile, I found many *.log files, firstrun, OPMLog, ETL files, one of which is 6MB, and some prof_001_outlook....txt files.  I clickedo n the SharePoint Lists.pst.log file 1KB
It is listed here:

Store File Name: SharePoint Lists.pst
Date|Time|Action|Search Owner|NID|Change Action|Change Semantics|URL|Count Of DocIDs|Next NID Index to add to All Msg folder|Next NID Index to push to FTE|Folder Path|Folder Path ID|HRESULT|Result Status
2014/05/23|08:10:22:672|SGD_ScOpenNode(fCreate=FALSE)||||0x80040818|FAIL
2014/05/23|08:10:22:672|SGD_ScOpenNode(fCreate=TRUE)|||||OK
2014/05/23|08:10:22:673|Marking store for re-push: Newly created store|0|||||||||||OK
2014/05/23|08:10:22:673|SGO_ScMarkPushEverythingDone|0|||||||||||OK

firstrun.log
*** Starting First Run (05-23-2014 07:32:08) ***
...HrPreSplashFirstRun called.
...HrPreLogFirstRun called.
...HrPostLogFirstRun called.
...deleting WAB4/UseOutlook because we're using MAPI.
...writing UUID to HKCU.
...setting Primary Client to Outlook.
*** Ending First Run (05-23-2014 07:32:26) ***

OPMLog.log

2014.05.23 07:32:28 <<<< Logging Started (level is LTF_TRACE) >>>>
2014.05.23 07:32:28 HELPER::Initialize called
2014.05.23 07:32:28 Initializing: Finding a Transport
2014.05.23 07:32:28 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 0x00000000
2014.05.23 07:32:28 MAPI Status: (-- -- ---/--- -- ---)
2014.05.23 07:32:28 MAPI XP Call: TransportLogon, hr = 0x00000000
2014.05.23 07:32:28 Initializing: Found a transport, Error code = 0x00000000
2014.05.23 07:32:28 MAPI XP Call: AddressTypes, hr = 0x00000000, cAddrs = 3, cUids = 1
2014.05.23 07:32:28 MAPI Status: (IN -- ---/OUT -- ---)
2014.05.23 07:32:28 MAPI XP Call: TransportNotify(BEGIN_IN|BEGIN_OUT), hr = 0x00000000
2014.05.23 07:32:28 HELPER::Initialize done, Error code = 0x00000000
2014.05.23 07:32:28 HELPER::GetCapabilities called, Error code = 0x00000000
2014.05.23 07:32:28 HELPER::Initialize called
2014.05.23 07:32:28 Initializing: Finding a Transport
2014.05.23 07:32:28 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 0x00000000
2014.05.23 07:32:28 MAPI Status: (-- -- ---/--- -- ---)
2014.05.23 07:32:28 MAPI XP Call: TransportLogon, hr = 0x00000000
2014.05.23 07:32:28 Initializing: Found a transport, Error code = 0x00000000
2014.05.23 07:32:28 MAPI XP Call: AddressTypes, hr = 0x00000000, cAddrs = 3, cUids = 1
2014.05.23 07:32:28 MAPI Status: (IN -- ---/OUT -- ---)
2014.05.23 07:32:28 MAPI XP Call: TransportNotify(BEGIN_IN|BEGIN_OUT), hr = 0x00000000
2014.05.23 07:32:28 HELPER::Initialize done, Error code = 0x00000000
2014.05.23 07:32:28 HELPER::GetCapabilities called, Error code = 0x00000000
2014.05.23 07:32:45 HELPER::Uninitialize called
2014.05.23 07:32:45 MAPI Status: (-- -- ---/--- -- ---)
2014.05.23 07:32:45 MAPI XP Call: TransportNotify(END_IN|END_OUT), hr = 0x00000000
2014.05.23 07:32:45 MAPI XP Call: TransportLogoff in EMSMDB.DLL, hr = 0x00000000
2014.05.23 07:32:45 MAPI XP Call: Shutdown, hr = 0x00000000
2014.05.23 07:32:45 HELPER::Uninitialize called
2014.05.23 07:32:45 MAPI Status: (-- -- ---/--- -- ---)
2014.05.23 07:32:45 MAPI XP Call: TransportNotify(END_IN|END_OUT), hr = 0x00000000
2014.05.23 07:32:45 MAPI XP Call: TransportLogoff in EMSMDB.DLL, hr = 0x00000000
2014.05.23 07:32:45 MAPI XP Call: Shutdown, hr = 0x00000000
2014.05.23 07:32:45 Resource manager terminated

2014.05.23 07:34:06 <<<< Logging Started (level is LTF_TRACE) >>>>
2014.05.23 07:34:06 HELPER::Initialize called
2014.05.23 07:34:06 Initializing: Finding a Transport
2014.05.23 07:34:06 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 0x00000000
2014.05.23 07:34:06 MAPI Status: (-- -- ---/--- -- ---)
2014.05.23 07:34:06 MAPI XP Call: TransportLogon, hr = 0x00000000
2014.05.23 07:34:06 Initializing: Found a transport, Error code = 0x00000000
2014.05.23 07:34:06 MAPI XP Call: AddressTypes, hr = 0x00000000, cAddrs = 3, cUids = 1
2014.05.23 07:34:06 MAPI Status: (IN -- ---/OUT -- ---)
2014.05.23 07:34:06 MAPI XP Call: TransportNotify(BEGIN_IN|BEGIN_OUT), hr = 0x00000000
2014.05.23 07:34:06 HELPER::Initialize done, Error code = 0x00000000
2014.05.23 07:34:06 HELPER::GetCapabilities called, Error code = 0x00000000
2014.05.23 07:34:06 HELPER::Initialize called
2014.05.23 07:34:06 Initializing: Finding a Transport
2014.05.23 07:34:06 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 0x00000000
2014.05.23 07:34:06 MAPI Status: (-- -- ---/--- -- ---)
2014.05.23 07:34:06 MAPI XP Call: TransportLogon, hr = 0x00000000
2014.05.23 07:34:06 Initializing: Found a transport, Error code = 0x00000000
2014.05.23 07:34:06 MAPI XP Call: AddressTypes, hr = 0x00000000, cAddrs = 3, cUids = 1
2014.05.23 07:34:06 MAPI Status: (IN -- ---/OUT -- ---)
2014.05.23 07:34:06 MAPI XP Call: TransportNotify(BEGIN_IN|BEGIN_OUT), hr = 0x00000000
2014.05.23 07:34:06 HELPER::Initialize done, Error code = 0x00000000
2014.05.23 07:34:06 HELPER::GetCapabilities called, Error code = 0x00000000
2014.05.23 07:35:12 user-emailadd@companyDOMAIN.com: Synch operation started (flags = 00000001)
2014.05.23 07:35:12 user-emailadd@companyDOMAIN.com: UploadItems: 1 messages to send
2014.05.23 07:35:12 EXECUTING Put MAPI TASK
2014.05.23 07:35:13 Starting the Spooling Cycle
2014.05.23 07:35:13 MAPI Status: (IN -- ---/OUT fl ---)
2014.05.23 07:35:13 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001a
2014.05.23 07:35:13 Sending one message
2014.05.23 07:35:13 Progress: Sending message 'RE: Good Morning!' (size 14.76 KBytes)
2014.05.23 07:35:13 MAPI Status: (IN -- ---/OUT fl act)
2014.05.23 07:35:13 MAPI Status: (IN -- ---/OUT fl ---)
2014.05.23 07:35:13 MAPI XP Call: SubmitMessage, hr = 0x00000000
2014.05.23 07:35:13 MAPI XP Call: EndMessage, hr = 0x00000000
2014.05.23 07:35:13 FINISHED MAPI TASK
2014.05.23 07:35:13 user-emailadd@companyDOMAIN.com: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2014.05.23 07:35:13 user-emailadd@companyDOMAIN.com: Synch operation completed
2014.05.23 07:35:13 Sending done, Error code = 0x00000000
2014.05.23 07:35:13 Sending done, Error code = 0x8004010f
2014.05.23 07:35:13 MAPI Status: (IN -- ---/OUT -- ---)
2014.05.23 07:35:13 Finishing the Spooling Cycle, Error code = 0x00000000
2014.05.23 07:37:53 user-emailadd@companyDOMAIN.com: Synch operation started (flags = 00000001)
2014.05.23 07:37:53 user-emailadd@companyDOMAIN.com: UploadItems: 1 messages to send
2014.05.23 07:37:53 EXECUTING Put MAPI TASK
2014.05.23 07:37:53 Starting the Spooling Cycle
2014.05.23 07:37:53 MAPI Status: (IN -- ---/OUT fl ---)
2014.05.23 07:37:53 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001a
2014.05.23 07:37:53 Sending one message
2014.05.23 07:37:53 Progress: Sending message 'RE: Good Morning!' (size 14.03 KBytes)
2014.05.23 07:37:53 MAPI Status: (IN -- ---/OUT fl act)
2014.05.23 07:37:53 MAPI Status: (IN -- ---/OUT fl ---)
2014.05.23 07:37:53 MAPI XP Call: SubmitMessage, hr = 0x00000000
2014.05.23 07:37:53 MAPI XP Call: EndMessage, hr = 0x00000000
2014.05.23 07:37:53 FINISHED MAPI TASK
2014.05.23 07:37:53 user-emailadd@companyDOMAIN.com: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2014.05.23 07:37:53 user-emailadd@companyDOMAIN.com: Synch operation completed
2014.05.23 07:37:53 Sending done, Error code = 0x00000000
2014.05.23 07:37:53 Sending done, Error code = 0x8004010f
2014.05.23 07:37:53 MAPI Status: (IN -- ---/OUT -- ---)
2014.05.23 07:37:53 Finishing the Spooling Cycle, Error code = 0x00000000
2014.05.23 07:57:34 2ndaryEmail@companyDOMAIN.com: Synch operation started (flags = 00000001)
2014.05.23 07:57:34 2ndaryEmail@companyDOMAIN.com: UploadItems: 1 messages to send
2014.05.23 07:57:34 EXECUTING Put MAPI TASK
2014.05.23 07:57:34 Starting the Spooling Cycle
2014.05.23 07:57:34 MAPI Status: (IN -- ---/OUT fl ---)
2014.05.23 07:57:34 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001a
2014.05.23 07:57:34 Sending one message
2014.05.23 07:57:34 Progress: Sending message 'TP - Hold PE Call ' (size 6.00 KBytes)
2014.05.23 07:57:34 MAPI Status: (IN -- ---/OUT fl act)
2014.05.23 07:57:34 MAPI Status: (IN -- ---/OUT fl ---)
2014.05.23 07:57:34 MAPI XP Call: SubmitMessage, hr = 0x00000000
2014.05.23 07:57:34 MAPI XP Call: EndMessage, hr = 0x00000000
2014.05.23 07:57:34 FINISHED MAPI TASK
2014.05.23 07:57:34 2ndaryEmail@companyDOMAIN.com: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2014.05.23 07:57:34 2ndaryEmail@companyDOMAIN.com: Synch operation completed
2014.05.23 07:57:34 Sending done, Error code = 0x00000000
2014.05.23 07:57:34 Sending done, Error code = 0x8004010f
2014.05.23 07:57:34 MAPI Status: (IN -- ---/OUT -- ---)
2014.05.23 07:57:34 Finishing the Spooling Cycle, Error code = 0x00000000
2014.05.23 07:58:58 2ndaryEmail@companyDOMAIN.com: Synch operation started (flags = 00000001)
2014.05.23 07:58:58 2ndaryEmail@companyDOMAIN.com: UploadItems: 1 messages to send
2014.05.23 07:58:58 EXECUTING Put MAPI TASK
2014.05.23 07:58:58 Starting the Spooling Cycle
2014.05.23 07:58:58 MAPI Status: (IN -- ---/OUT fl ---)
2014.05.23 07:58:58 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001a
2014.05.23 07:58:58 Sending one message
2014.05.23 07:58:58 Progress: Sending message 'TP - Hold PE Call' (size 6.00 KBytes)
2014.05.23 07:58:58 MAPI Status: (IN -- ---/OUT fl act)
2014.05.23 07:58:58 MAPI Status: (IN -- ---/OUT fl ---)
2014.05.23 07:58:58 MAPI XP Call: SubmitMessage, hr = 0x00000000
2014.05.23 07:58:58 MAPI XP Call: EndMessage, hr = 0x00000000
2014.05.23 07:58:58 FINISHED MAPI TASK
2014.05.23 07:58:58 2ndaryEmail@companyDOMAIN.com: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2014.05.23 07:58:58 2ndaryEmail@companyDOMAIN.com: Synch operation completed
2014.05.23 07:58:58 Sending done, Error code = 0x00000000
2014.05.23 07:58:58 Sending done, Error code = 0x8004010f
2014.05.23 07:58:58 MAPI Status: (IN -- ---/OUT -- ---)
2014.05.23 07:58:58 Finishing the Spooling Cycle, Error code = 0x00000000
2014.05.23 08:03:12 user-emailadd@companyDOMAIN.com: Synch operation started (flags = 00000001)
2014.05.23 08:03:12 user-emailadd@companyDOMAIN.com: UploadItems: 1 messages to send
2014.05.23 08:03:12 EXECUTING Put MAPI TASK
2014.05.23 08:03:12 Starting the Spooling Cycle
2014.05.23 08:03:12 MAPI Status: (IN -- ---/OUT fl ---)
2014.05.23 08:03:12 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001a
2014.05.23 08:03:12 Sending one message
2014.05.23 08:03:12 Progress: Sending message 'Accepted: TP - Hold PE Call' (size 5.70 KBytes)
2014.05.23 08:03:12 MAPI Status: (IN -- ---/OUT fl act)
2014.05.23 08:03:12 MAPI Status: (IN -- ---/OUT fl ---)
2014.05.23 08:03:12 MAPI XP Call: SubmitMessage, hr = 0x00000000
2014.05.23 08:03:12 MAPI XP Call: EndMessage, hr = 0x00000000
2014.05.23 08:03:12 FINISHED MAPI TASK
2014.05.23 08:03:12 user-emailadd@companyDOMAIN.com: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2014.05.23 08:03:12 user-emailadd@companyDOMAIN.com: Synch operation completed
2014.05.23 08:03:12 Sending done, Error code = 0x00000000
2014.05.23 08:03:12 Sending done, Error code = 0x8004010f
2014.05.23 08:03:12 MAPI Status: (IN -- ---/OUT -- ---)
2014.05.23 08:03:12 Finishing the Spooling Cycle, Error code = 0x00000000
2014.05.23 08:03:16 user-emailadd@companyDOMAIN.com: Synch operation started (flags = 00000001)
2014.05.23 08:03:16 user-emailadd@companyDOMAIN.com: UploadItems: 1 messages to send
2014.05.23 08:03:16 EXECUTING Put MAPI TASK
2014.05.23 08:03:17 Starting the Spooling Cycle
2014.05.23 08:03:17 MAPI Status: (IN -- ---/OUT fl ---)
2014.05.23 08:03:17 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001a
2014.05.23 08:03:17 Sending one message
2014.05.23 08:03:17 Progress: Sending message 'Accepted: TP - Hold PE Call ' (size 5.70 KBytes)
2014.05.23 08:03:17 MAPI Status: (IN -- ---/OUT fl act)
2014.05.23 08:03:17 MAPI Status: (IN -- ---/OUT fl ---)
2014.05.23 08:03:17 MAPI XP Call: SubmitMessage, hr = 0x00000000
2014.05.23 08:03:17 MAPI XP Call: EndMessage, hr = 0x00000000
2014.05.23 08:03:17 FINISHED MAPI TASK
2014.05.23 08:03:17 user-emailadd@companyDOMAIN.com: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2014.05.23 08:03:17 user-emailadd@companyDOMAIN.com: Synch operation completed
2014.05.23 08:03:17 Sending done, Error code = 0x00000000
2014.05.23 08:03:17 Sending done, Error code = 0x8004010f
2014.05.23 08:03:17 MAPI Status: (IN -- ---/OUT -- ---)
2014.05.23 08:03:17 Finishing the Spooling Cycle, Error code = 0x00000000
2014.05.23 08:04:08 user-emailadd@companyDOMAIN.com: Synch operation started (flags = 00000031)
2014.05.23 08:04:08 user-emailadd@companyDOMAIN.com: StartImport(flags = 00000000, max msg = ffffffff): full items
2014.05.23 08:04:08 user-emailadd@companyDOMAIN.com: UploadItems: 0 messages to send
2014.05.23 08:04:08 2ndaryEmail@companyDOMAIN.com: Synch operation started (flags = 00000031)
2014.05.23 08:04:08 2ndaryEmail@companyDOMAIN.com: StartImport(flags = 00000000, max msg = ffffffff): full items
2014.05.23 08:04:08 2ndaryEmail@companyDOMAIN.com: UploadItems: 0 messages to send
2014.05.23 08:04:08 Starting the Spooling Cycle
2014.05.23 08:04:08 MAPI Status: (IN fl ---/OUT -- ---)
2014.05.23 08:04:08 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001c
2014.05.23 08:04:08 MAPI XP Call: Poll, hr = 0x00000000, cPollCount = 636
2014.05.23 08:04:08 Progress: Receiving message (message 1 out of 637, size unknown)
2014.05.23 08:04:08 Downloading one message
2014.05.23 08:04:08 Transport tightly coupled with store, download is NOOP
2014.05.23 08:04:08 Downloading done, Error code = 0x8004010f
2014.05.23 08:04:08 MAPI Status: (IN -- ---/OUT -- ---)
2014.05.23 08:04:08 FINISHED MAPI TASK
2014.05.23 08:04:08 user-emailadd@companyDOMAIN.com: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2014.05.23 08:04:08 Finishing the Spooling Cycle, Error code = 0x00000000
2014.05.23 08:04:08 Starting the Spooling Cycle
2014.05.23 08:04:08 MAPI Status: (IN fl ---/OUT -- ---)
2014.05.23 08:04:08 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001c
2014.05.23 08:04:08 MAPI XP Call: Poll, hr = 0x00000000, cPollCount = 706
2014.05.23 08:04:08 Progress: Receiving message (message 1 out of 707, size unknown)
2014.05.23 08:04:08 Downloading one message
2014.05.23 08:04:08 Transport tightly coupled with store, download is NOOP
2014.05.23 08:04:08 Downloading done, Error code = 0x8004010f
2014.05.23 08:04:08 MAPI Status: (IN -- ---/OUT -- ---)
2014.05.23 08:04:08 FINISHED MAPI TASK
2014.05.23 08:04:08 2ndaryEmail@companyDOMAIN.com: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2014.05.23 08:04:08 Finishing the Spooling Cycle, Error code = 0x00000000
2014.05.23 08:04:08 EXECUTING EndSession MAPI TASK
2014.05.23 08:04:09 Starting the Simplified Transfer Cycle
2014.05.23 08:04:09 MAPI XP Call: Poll, hr = 0x00000000, iMsgsReceived = 0, cPollCount = 636
2014.05.23 08:04:09 Progress: Receiving message (message 1 out of 637, size unknown)
2014.05.23 08:04:09 Downloading one message
2014.05.23 08:04:09 MAPI Status: (IN -- act/OUT -- ---)
2014.05.23 08:04:09 MAPI Status: (IN -- ---/OUT -- ---)
2014.05.23 08:04:09 Downloading done, Error code = 0x8004010f
2014.05.23 08:04:09 Finishing the Spooling Cycle, Error code = 0x00000000
2014.05.23 08:04:09 FINISHED MAPI TASK
2014.05.23 08:04:09 user-emailadd@companyDOMAIN.com: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2014.05.23 08:04:09 user-emailadd@companyDOMAIN.com: Synch operation completed
2014.05.23 08:04:09 EXECUTING EndSession MAPI TASK
2014.05.23 08:04:09 Starting the Simplified Transfer Cycle
2014.05.23 08:04:09 MAPI XP Call: Poll, hr = 0x00000000, iMsgsReceived = 0, cPollCount = 706
2014.05.23 08:04:09 Progress: Receiving message (message 1 out of 707, size unknown)
2014.05.23 08:04:09 Downloading one message
2014.05.23 08:04:09 MAPI Status: (IN -- act/OUT -- ---)
2014.05.23 08:04:09 MAPI Status: (IN -- ---/OUT -- ---)
2014.05.23 08:04:09 Downloading done, Error code = 0x8004010f
2014.05.23 08:04:09 Finishing the Spooling Cycle, Error code = 0x00000000
2014.05.23 08:04:09 FINISHED MAPI TASK
2014.05.23 08:04:09 2ndaryEmail@companyDOMAIN.com: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2014.05.23 08:04:09 2ndaryEmail@companyDOMAIN.com: Synch operation completed

They are using a CRM client 2011 (Server is CRM 2011 - on premise) as well as having other connected email accounts - managed accounts, like Accounting or HR, etc.

What can I look for / provide for you all to assist?  I am almost ready to open a ticket with Microsoft to resolve this as it has been happening for multiple users for multiple weeks.

When "I" go in, logged on as myself, I do NOT have this problem, however my account is not "old" in that I just logged onto the account domain\matthew.carter, where these users use their accounts day in and day out for weeks / months / (some years).

Thank you!